Questions about fake emails and spam

This does not necessarily the case. There are fake emails and phishing scams in circulation that make fraudulent use of our name and images. They may, for example, announce unique campaigns in which you have a chance to win two KOGA bikes. Check who the sender of the email is. You can do so by moving your mouse over the email address. If you don’t trust the sender, delete the mail.

If the campaign is not mentioned on our website and/or social media channels, then is not a KOGA campaign. However, KOGA only works with large, trustworthy parties, so it is also possible that one of our partner organisations or KOGA dealers is running a KOGA bike campaign. In such a case you should also check that your email was sent from a reliable source.

Although spam emails are sometimes very professionally made, they can also be loud and cheap looking. This varies from message to message. Be alert, because even if the KOGA name is used in the subject line or as part of the sender’s address, the email does not necessarily originate from KOGA. Check the sender’s email address carefully. As long as there is no mention of it on our website and/or social media channels, it is not a genuine KOGA campaign. However, KOGA only works with trustworthy parties, so it is also possible that one of our partner organisations or KOGA dealers is running a KOGA bike campaign. If you are in any doubt it, please contact KOGA.

We recommend deleting fake emails, preferably unread. Under no circumstances should you respond to a request and never click on the links in this type of email as your computer or device could get infected with a virus. Never open attachments to emails from unknown sources.